1. Introduction
At iTruckr (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our SaaS platform services. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with our support team. This generally falls into two categories:
- Personal Identification Information: Name, email address, phone number, mailing address, and CDL (Commercial Driver's License) information.
- Payment Data: Billing address and payment method details (processed securely by our third-party payment processors).
- Technical Data: IP address, browser type, operating system, and usage patterns collected via cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
Service Provision
To provide, operate, and maintain our services, including processing transactions and managing accounts.
Improvement
To understand and analyze how you use our services to develop new products, services, features, and functionality.
Communication
To communicate with you, either directly or through one of our partners, for customer service or updates.
Security
To find and prevent fraud, ensuring the integrity of our platform for all truckers and carriers.
4. Sharing Your Information
We do not sell your personal data. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We may also disclose your information where required to do so by law or subpoena.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We retain your personal information, including any data obtained through Google sign-in (such as your name, email address, and profile picture), only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Account Data: Your account information is retained for the duration of your active account. Once your account is deleted, all associated personal data is permanently removed from our systems.
- Google User Data: Any data we receive from Google APIs (e.g., through Google Sign-In) is stored only while your account is active and is permanently deleted when you delete your account.
- Technical Logs: Server logs and analytics data are retained for up to 90 days for security and performance monitoring purposes, after which they are automatically purged.
7. Your Rights & Data Deletion
You have the right to access, update, and delete your personal data at any time. We provide the following options to exercise your rights:
- Account Deletion: You can permanently delete your account directly from within the application. When you delete your account, all of your personal data — including your name, email, profile information, and any data obtained through Google Sign-In — is permanently and irreversibly removed from our databases.
- Google Data Revocation: In addition to deleting your account, you may revoke iTruckr's access to your Google account at any time by visiting your Google Account Permissions page. Upon revocation, we will no longer have access to your Google data, and any previously stored Google data will be deleted.
- Data Export: You may request a copy of your personal data by contacting us at privacy@itruckr.com. We will provide your data in a commonly used, machine-readable format within 30 days of your request.
- Request via Email: If you are unable to delete your account through the application, you may contact us at privacy@itruckr.com to request account deletion. We will process your request within 30 days.
Have questions about your privacy?
If you have any questions or concerns about this Privacy Policy, please contact us at:
privacy@itruckr.com